parently
Guides and tips for every step of your rental
1. Find the right product
Frequently asked questions about renting
Can I travel abroad with the product I rent from Parently?
Can I travel abroad with the product I rent from Parently?
Yes, that's absolutely no problem. However, we ask you to use the recommended travel bags, as handling at airports can sometimes be quite rough.
How does Parently ensure the quality of rented products?
How does Parently ensure the quality of rented products?
All products rented out by Parently are thoroughly cleaned and comply with the latest safety standards. This ensures they are both safe and hygienic for your child.
What types of products are available as "Pre-Loved"?
What types of products are available as "Pre-Loved"?
We offer a wide range of "Pre-Loved" products, such as strollers, car seats, bikes and other baby gear. The products have been cleaned and repaired as needed to meet our quality standards.
2. Assemble your product
Where can I find the right manual for my product?
Where can I find the right manual for my product?
You can browse our categorised product list on the instructions page. If you need further help or can't find a specific manual, feel free to email us at hej@parently-nordics.com.
Are the products covered by a warranty?
Are the products covered by a warranty?
Yes, all products are covered by a warranty provided by the manufacturer. We make sure that all the products we offer meet our high standards and our customers' expectations.
What types of car seats are there and how do I know which one suits my child?
What types of car seats are there and how do I know which one suits my child?
There are mainly three types of car seats: rear-facing, forward-facing and booster seats. Each type is designed for different age groups and sizes. Read our installation guide to find the best option for your child.
3. Swap & return products
Swap
Can I return my product to your warehouse and pick up the new one?
Can I return my product to your warehouse and pick up the new one?
Yes, you're welcome to return your current product to our warehouse and pick up the new one there.
Does a swap affect the rental period?
Does a swap affect the rental period?
Usually your rental period is not affected, but if less than 3 months of your rental period remain, you will need to rent the new product for at least another 3 months.
Subscription
How do I manage my subscription details?
How do I manage my subscription details?
You can manage your subscription details and extend or change your rental period here: Customer Account Login. There you can adjust the length of the rental period or cancel your subscription.
Can I extend my current subscription?
Can I extend my current subscription?
If your product has not been returned by the subscription end date, your subscription will automatically be extended by 1 month at a time at no extra cost. This lets you keep the product for as long as you need it.


