Step 1: Unsubscribe
Log in to your customer account and click "End Rental" or "Return Product" to start the return process. Make sure to start the process early enough to receive your return label, pack the product and hand it over before your current rental period ends.
Important: If the product is handed over too late, your subscription will automatically renew for another month.
Step 2: Return Instructions and Return Method
You'll receive return instructions by email or a link to our return portal, where you can select your preferred return method: drop-off at a service point, return to our warehouse (Sweden only), or home pickup (Sweden only).
You'll receive a return label and all the necessary information on how to pack the product and arrange the return using your chosen method.
Step 3: Prepare your return
You do not need to thoroughly clean the product before returning it. It is sufficient to remove the worst dirt from, for example, the wheels of the stroller to avoid them dirtying other parts of the product.
Pack the product in the box you received it in or an equivalent box. Ensure that the product is protected during transport by using padding material if possible.
Step 4: Return your product
Now it is time to return the product to us. Below, you can read about our return options. Your rented product is considered officially returned only once it has arrived and been registered at our warehouse. After that, we at Parently ensure the product is thoroughly inspected and prepared for the next family.
-
Return to our warehouse in Stockholm
Cost: Free
- Return the packaged product directly to our warehouse at Götgatan 1B, 172 30 Sundbyberg no later than the last day of the subscription (otherwise you will be automatically charged for another month's rent).
Opening hours are Mon-Fri 10 am–6 pm. If you are unable to pick up or return during these times, please email us and we will do our best to find a solution.
Scan the QR code that you will find on a wall in the return area using your phone. You will be asked to enter the email address you used when placing the order.
Take a picture of the product to register the return.
-
Return via postal agent
Cost: 90 SEK per package
- In our returns portal, you create one shipping label per package.
- Attach the shipping label to the package.
- Drop off the package no later than the last day of the subscription. If dropped off later, you will be automatically charged for an additional month's rent. You can find your nearest DHL agent here: DHL ServicePoint Finder
- Once the product arrives at and is registered by our warehouse, you will receive a confirmation that the subscription has been terminated. It normally takes 1-2 days from when the package was sent.
-
Home pickup*
Cost: SEK 399 per package
- Choose a preferred pickup date.
- Create one shipping label per package in our returns portal.
- Attach the shipping label to the package.
* only available in SWE
Frequently asked questions
What return options can I choose from?
What return options can I choose from?
You can choose to return your product directly to our warehouse in Stockholm, via a postal agent (DHL), or by home pickup (DHL).
Selected short-term products can also be returned at Arlanda. See the range and read more here.
Where can I find the return shipping label?
Where can I find the return shipping label?
For long-term rentals (at least 3 months), you create the return shipping label yourself in our return portal, which you access via the email with return instructions sent to you 7 days before the subscription expires.
For short-term rentals (shorter than 3 months), you will gain access to the return portal immediately after placing your order, where you can easily create a return shipping label.
What do I do if I need more than one return label?
What do I do if I need more than one return label?
In this case, you need to fill out the return form again; that is, for each return shipping label, the return form must be filled out anew.
Do I have to return the product in the same box it was delivered in?
Do I have to return the product in the same box it was delivered in?
No, you do not need to use the same box for a return as you did for the delivery. The most important thing is that the product is packed securely and protected during transport so that it is not damaged. If you no longer have the original box, you can use a similar box or packaging that provides the same level of protection.
When does the subscription end?
When does the subscription end?
The subscription ends when the product has been delivered back to our warehouse.
Make sure to leave the product at our warehouse or with a shipping agent no later than the last day of your subscription to avoid being charged for another month's rent.
Can I cancel my subscription early by returning the product?
Can I cancel my subscription early by returning the product?
If the product is returned before the end of the minimum rental period you selected at checkout, you will still be charged for the remaining months. Therefore, please ensure that you cancel the subscription according to the steps above.
What happens if I don't cancel my subscription? Does the subscription end automatically?
What happens if I don't cancel my subscription? Does the subscription end automatically?
If you do not actively cancel your subscription, it will continue automatically every month after the minimum rental period has ended. It does not end automatically – you need to cancel it via your customer account.
I want to return the product to the warehouse where I picked it up; how do I do that?
I want to return the product to the warehouse where I picked it up; how do I do that?
If you have a long-term rental agreement (at least 3 months), and you would like to return the product directly to us, please cancel your subscription first in your customer portal so that you receive all the information on how to do so.
If you have a travel/short-term product, please contact our customer service at hej@parently-nordics.com and ask for the link to the return portal.
What do I do when I am at Parently's warehouse to ensure my product return is registered?
What do I do when I am at Parently's warehouse to ensure my product return is registered?
Please note that our opening hours are Monday to Friday, between 10:00 AM and 4:00 PM. When you arrive at our warehouse, you will find a QR code that you can scan to register your return. This can be done even if no one from our team is on-site. As long as you visit us during our opening hours, you can always register your return without any issues.
Are you looking for information about our delivery and pickup options?
Are you looking for information about our delivery and pickup options?
On our delivery page you will find a clear overview of the options we offer.
