All products sold through Parently Outlet are refurbished.

They may previously have been part of the Parently rental service, returned by another customer, used as display items, or otherwise handled or used before being offered for sale.

This means you should expect normal signs of previous use, such as scratches, marks, discoloration, or other cosmetic imperfections. We do not use different cosmetic condition grades. Instead, our focus is on whether a product is functional, complete, and suitable for continued use.

We believe that a few scratches shouldn’t stop a good product from having another life.

Yes. Before a refurbished product is offered for sale, it goes through our refurbishment process.

Depending on the product, this includes inspection, cleaning, checking functionality and relevant components, and replacing parts where needed.

We invest in spare parts, access to replacement components, tools, processes, and training for our team. This allows us to maintain and refurbish products rather than unnecessarily replacing them.

Cosmetic signs of wear that do not affect the product’s intended use may remain.

Yes. You have the right to withdraw from your purchase within 14 days without giving a reason.

To start a return, email us at hej@parently-nordics.com with your order details. We’ll provide you with the necessary return instructions.

Refurbished means that a product has had a previous life and has been prepared for continued use.

It may previously have been rented through Parently, returned by a customer, displayed, opened, or otherwise used or handled.

Our goal when refurbishing is not to make every product look new. We focus our efforts and resources on functionality, cleanliness, completeness, maintenance, and relevant safety aspects.

That means scratches, marks, and other cosmetic signs of previous use may remain.

The exact refurbishment process depends on the type of product and its condition.

Our process can include inspection, cleaning, functional checks, checking relevant components, maintenance, and replacing parts where needed.

We continuously invest in the knowledge, tools, processes, and spare parts required to keep products in use for longer.